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software crashing from unlink issue

Replies: 37

Re: software crashing from unlink issue

Posted: 4 Oct 2012 3:56PM GMT
Classification: Query
Update -
I've received a further reply from Tech Support:
"I received an update from our development team regarding this issue. We have determined the problem is not due to corruption in your .FTM database file, but is actually a bug in the software. We hope to have this issue resolved in future updates of the software."

I hope everyone who has experienced the issue will also submit a bug report and refuse to accept the inevitable first reply from Tech Support, telling you that your file is corrupted, etc. It took several escalation requests to get past the front line, which is not trained to handle problems.
SubjectAuthorDate Posted
BurgessDonnel... 17 Sep 2012 11:53PM GMT 
BurgessDonnel... 19 Sep 2012 6:42PM GMT 
BurgessDonnel... 1 Oct 2012 4:31PM GMT 
BurgessDonnel... 3 Oct 2012 9:45PM GMT 
MarcoScavo 3 Oct 2012 9:54PM GMT 
BurgessDonnel... 4 Oct 2012 9:56PM GMT 
jwardh 11 Sep 2012 9:57PM GMT 
sturdy2 18 Sep 2012 5:34PM GMT 
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