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Family Tree Maker 2012 Sync problems

Replies: 65

Re: Family Tree Maker 2012 Sync problems

Posted: 1 Jan 2013 10:20AM GMT
Classification: Query
Surnames: Rawson, Butcher
I too have had syncing problems, In fact, I have been unable to sync since August. I've contacted Ancestry twice. None of their suggestion have helped. When I log on to Family Tree, I get a note informing me that a required update is available, but when I click o.k., the message disappears but no updates. When I open Family Tree again, I get the same message. When I cancel that message, Family Tree opens and attempts to sync with Ancestry. After several minutes, an error message appears that the sync failed and to try again later. Personnel at Ancestry made several suggestions, none of which worked. First they suggested that I download and install a specific patch. I did, but when I tried to install the patch, I got another error message. Consequently, I tried installing all available patches one after the other, None worked! Ancestry suggested that I try a computer reboot. That didn't work either.I'm about out of options and patience. Any suggestions?
SubjectAuthorDate Posted
David Abernat... 1 Jan 2013 4:52PM GMT 
Timberhawk 11 Feb 2013 6:21PM GMT 
WhisperingRai... 14 Feb 2013 7:01PM GMT 
stephenkhigha... 14 Feb 2013 8:03PM GMT 
stickle111 16 Feb 2013 2:14AM GMT 
snowhite803 1 Jan 2013 11:23AM GMT 
ginabutcher55 1 Jan 2013 5:20PM GMT 
2101bob 2 Jan 2013 12:04AM GMT 
ginabutcher55 3 Jan 2013 2:11AM GMT 
2101bob 3 Jan 2013 12:50PM GMT 
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