Hi David. Sorry it took me so long to get back to this thread.
I took a look at what you suggested in the Sync Options. My system is already set up to update Manually, so that isn't the problem for me.
Sometimes my buttons are available and sometimes they are greyed out and unavailable. There can only be one of two things causing this, as far as I can tell: (1) poor programming or (2) an intentional bug placed in the program to persuade people not to sync too often due to server load issues. In either case, this issue needs to be fixed by the developers of FTM since it limits the functionality of the software and makes it less than what we purchased.