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Sync not working FTM 2012

Replies: 11

Sync not working FTM 2012

Posted: 28 Sep 2012 10:19PM GMT
Classification: Query
Surnames: Family Tree Maker 2012, FTM 2012, Sync, Sync not working
What a week, ever since the update sent to us last Friday I have had nothing but problems.

First, it keeps saying it's not synced when I have hit sync so many times it made my head spin.

Second, all the calls and not one thing has worked. I even did a manual unistall but nope not a fix. I have even sent them screen shots.

Third, I made all my backups but oh no when I loaded them a lot of records where not linked, in fact, over a 1,000 of them.

Fourth, I did an unlink and reinstalled back from Ancestry.com. Today, I got an error that I need to unlink and reinstall again.

Finally, I downloaded again and it still says it's not synced. It wants to go through the media process everytime I hit sync. Then when I made changes to FTM they don't load to Ancestry.com at all. Does Sync even work right on this thing anymore?

What is the freaking deal with this thing? I have called them and emailed them but not one dang thing works. This is very frustrating. With everything I have been through they should send me a check for all the work I have had to do. Seriously, do they even check trees before updates. I mean trees with some meat, like 1,000s of people not a rinky dink one with four or five people.
SubjectAuthorDate Posted
Qtown7 29 Sep 2012 4:19AM GMT 
seldersm 14 Apr 2013 5:07PM GMT 
Barbara Taylo... 15 Apr 2013 2:54AM GMT 
seldersm 15 Apr 2013 4:41AM GMT 
Barbara Taylo... 15 Apr 2013 6:49PM GMT 
richway12 16 Apr 2013 8:42PM GMT 
Barbara Taylo... 17 Apr 2013 12:02AM GMT 
Barbara Taylo... 18 Apr 2013 1:26AM GMT 
richway12 18 Apr 2013 5:14AM GMT 
barbarajfn 18 Apr 2013 5:53AM GMT 
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