Search for content in message boards

Family Tree Maker 2012 Sync Problems

Replies: 38

Re: Family Tree Maker 2012 Sync Problems

Posted: 5 Jan 2013 10:03AM GMT
Classification: Query
Those of us (many!!) who have had on-going problems with the sync probably can't offer you a magic answer. There are so many different issues with the sync that we have learned NOT to make changes in both FTM and Ancestry. Use one or the other as your primary database.
Re-trying sometimes will get it to sync. I've had to completely re-download my tree about every 3rd or 4th sync since I've had it, sometimes more often.
There used to be a good person in the support section, but he got "promoted" he said, so he is no longer available. Support takes about a week to answer, in my experience, and usually offers a link to the debugging suggestions. If they don't work, you will have to re-download or re-upload, depending on where your main tree is if they don't work.
See Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduse...
Good luck!

Barbara
SubjectAuthorDate Posted
Marco Scavo 4 Nov 2012 2:52PM GMT 
vickbing 4 Nov 2012 5:49PM GMT 
Marco Scavo 5 Nov 2012 6:55PM GMT 
Daniel Osieda... 11 Nov 2012 11:00PM GMT 
jaznjjj 5 Jan 2013 5:06AM GMT 
Barbara Taylo... 5 Jan 2013 5:03PM GMT 
ginabutcher55 5 Jan 2013 8:09PM GMT 
Barbara Taylo... 5 Jan 2013 9:13PM GMT 
bolamfamily 26 Feb 2013 12:53AM GMT 
jaznjjj 5 Jan 2013 8:37PM GMT 
per page

Find a board about a specific topic