Search for content in message boards

FTM 2012 - Sync Failure. Now FTM will not open.

Replies: 20

Re: FTM 2012 - Sync Failure. Now FTM will not open.

Posted: 25 Nov 2012 7:01AM GMT
Classification: Query
Edited: 25 Nov 2012 7:07AM GMT
Joe,

Sorry that you ended up reformatting to fix this. That's a sledgehammer approach to a surgical need, but without the know-how and with customer support being no help (some might say anti-helpful), sometimes the sledgehammer is faster and easier at the end of the day.

I had suggested to you that you search the registry to see what you could learn. Did you learn anything? Are other settings there? Do any of the settings point to other locations in the user profile than the ones that I mentioned? Did you try copying the whole working profile over the whole non-working profile? Vice versa? What effect did each copy have?

(I can't see how a 3rd party uninstaller would help here, but I've never used one.)

I don't know that this issue is the result of poor software design. *Every* software program comes with flaws, even the best ones. The difference in quality among software makers is in how much they test and fix before and after release. In this case, FTM was released too early (one might argue with known issues at that), and thereafter has been poorly supported, especially in cases like *this issue* where the support crew runs interference for the developers who are disconnected from the community with a small number of individual exceptions. If one of the developers knew that FTM would sync or run from one profile and not another, then my guess is that we'd very quickly get a list of potential causes.

Marco
SubjectAuthorDate Posted
jeff legault 14 Nov 2012 5:40PM GMT 
seagee69 24 Nov 2012 11:57PM GMT 
Marco Scavo 25 Nov 2012 12:22AM GMT 
JosephPetrell... 25 Nov 2012 5:49AM GMT 
Marco Scavo 25 Nov 2012 2:01PM GMT 
seagee69 27 Nov 2012 2:32AM GMT 
Marco Scavo 27 Nov 2012 2:58AM GMT 
seagee69 27 Nov 2012 3:02AM GMT 
seagee69 28 Nov 2012 3:22AM GMT 
Jeff Wilde 6 Aug 2013 11:48PM GMT 
per page

Find a board about a specific topic

  • Visit our other sites:

© 1997-2014 Ancestry.com | Corporate Information | Privacy | Terms and Conditions