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FTM 2012 - Sync Failure. Now FTM will not open.

Replies: 20

Re: FTM 2012 - Sync Failure. Now FTM will not open.

Posted: 14 Nov 2012 8:20AM GMT
Classification: Query

Thank you for the additional detail.

I uninstalled FTM and then renamed each of these directories. I then re-installed FTM. Unfortunately, still no success. FTM will not launch for me.

This is getting frustrating. My most up-to-date research is in FTM. However, do at least know it is safe as a backup as well. The inability to launch the application is cutting me off from researching, since my online material is not up-to-date since the syncing failed.

I supposed I could use a different User Account, but that is not without its annoyances (and should not be necessary).

I have received an initial response from Ancestry Support, but nothing substantive.

I plan to reformat my laptop in the coming weeks to hopefully resolve this and other bugs. A drastic step, but also the most likely to address the issue permanently.

Thank you again.
SubjectAuthorDate Posted
JosephPetrell... 8 Nov 2012 6:01PM GMT 
MarcoScavo 8 Nov 2012 6:16PM GMT 
BurgessDonnel... 8 Nov 2012 8:07PM GMT 
JosephPetrell... 11 Nov 2012 10:13PM GMT 
BurgessDonnel... 11 Nov 2012 10:33PM GMT 
David Abernat... 15 Nov 2012 1:38AM GMT 
JosephPetrell... 15 Nov 2012 4:09PM GMT 
MarcoScavo 12 Nov 2012 7:01PM GMT 
JosephPetrell... 14 Nov 2012 3:20PM GMT 
jeff legault 14 Nov 2012 3:25PM GMT 
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