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FTM 2012 - Sync Failure. Now FTM will not open.

Replies: 20

Re: FTM 2012 - Sync Failure. Now FTM will not open.

Posted: 12 Nov 2012 12:01PM GMT
Classification: Query

When FTM works from another User Account that usually means that something in your user profile has gotten corrupted, and it strongly suggests that the problem isn't with the program itself.

One place where user-specific files are stored is here:


Change Marco obviously to your username for Windows. This is the place that stores the sync files.

There is also this location:


Searching the registry editor for "Ancestry" and "Family Tree Maker" or variants thereof will probably reveal more places where files are located. It could also be that something in the registry for your user profile has been corrupted.

Sorry I can't be more specific, but I haven't had any errors yet of the kind you're experience, so I haven't had to dig around searching for ways to fix it.
SubjectAuthorDate Posted
JosephPetrell... 8 Nov 2012 6:01PM GMT 
MarcoScavo 8 Nov 2012 6:16PM GMT 
BurgessDonnel... 8 Nov 2012 8:07PM GMT 
JosephPetrell... 11 Nov 2012 10:13PM GMT 
BurgessDonnel... 11 Nov 2012 10:33PM GMT 
David Abernat... 15 Nov 2012 1:38AM GMT 
JosephPetrell... 15 Nov 2012 4:09PM GMT 
MarcoScavo 12 Nov 2012 7:01PM GMT 
JosephPetrell... 14 Nov 2012 3:20PM GMT 
jeff legault 14 Nov 2012 3:25PM GMT 
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