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Synchronize Errors-->FTM to Ancestry.com

Replies: 9

Re: Synchronize Errors-->FTM to Ancestry.com

Posted: 18 Nov 2012 8:26AM GMT
Classification: Query
I had a sync problem with FTM2012 media coming up with a process error. I sent a request to Ancestry Support, who took 2 messages and 3 weeks to tell me to use the troubleshooting tips in the knowledge base. As part of that I ended up deleting the on line tree and uploading again. I then ran the SyncErrorReporter and searched the text file generated for the word "error" and it highlighted a problem with one particular media file. I fixed it in about 10 minutes!
SubjectAuthorDate Posted
Dldelong 9 Nov 2012 8:18PM GMT 
Barbara Taylo... 10 Nov 2012 3:11AM GMT 
cmagha 17 Nov 2012 1:05AM GMT 
Barbara Taylo... 17 Nov 2012 1:19AM GMT 
Dldelong 17 Nov 2012 10:18PM GMT 
tulrose 18 Nov 2012 12:10AM GMT 
Dldelong 18 Nov 2012 11:45AM GMT 
david_c_mitch... 18 Nov 2012 3:26PM GMT 
tulrose 18 Nov 2012 3:55PM GMT 
Dldelong 18 Nov 2012 4:34PM GMT 
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