Well had been looking at diffrent family tree products for a few months and finally decided I'd take the pluge and get on as a birthday present to myself. Purchased it online last night with the option to get a copy of disk sent to self. Well when first download started it got an error when I went to save it to my desktop, so I decided I'd try it again and this time I'd just run it instead of saving it since I had a disk backup coming well it went thru and downloaded it all then I waited and waited and well it never started running. So of course as I expected as big as ancestry.com is they didn't offer any customer support last night so I had to wait until this morning, so now I get up with them and as I expected the can't help me with any of the problems I'm having it's all outsourced to another company, so I just told them to refund my Credit Card and I'll just go by a darn copy of it, well they couldn't do that either the billing is outsourced so that wasn't an option. I just want this product to work and as big as this company has become and if this product is available to download 24/7 365 then they need to have support there the same amount of time. I'm just really frustrated right now with them and the lack of care, and the it's not our fault attitude with the customer service, I really am thinking I might not want to be a customer of this company at all.