Search for content in message boards

migration from FTM 2012 for Windows to MAC

Replies: 7

Re: migration from FTM 2012 for Windows to MAC

Posted: 25 Nov 2012 2:52PM GMT
Classification: Query
In my experience with Ancestry support, you have to do a lot of hand holding when it comes to issues with FTM. They'll do whatever they can to get rid of the ticket as quickly as possible, and you have to ride them to see the problem through to a solution--if one is possible. They are not given incentives to solve problems. They are driven to close tickets.

If you are able to recreate this problem, then tell them to recreate it. If there is a bug in the software, the onus to prove it shouldn't be on you after you've explained how to recreate it.
SubjectAuthorDate Posted
barmccoy 24 Nov 2012 10:33PM GMT 
David Abernat... 24 Nov 2012 11:44PM GMT 
Sean Quinn 25 Nov 2012 8:51PM GMT 
MarcoScavo 25 Nov 2012 9:52PM GMT 
barmccoy 20 Dec 2012 2:58AM GMT 
Sean Quinn 20 Dec 2012 8:16AM GMT 
P_Geddis 5 Sep 2013 7:51AM GMT 
barmccoy 6 Sep 2013 1:27AM GMT 
per page

Find a board about a specific topic