Thanks!!! There's no doubt we all understand, and probably match, CADProfessor's level of frustration. It was very thoughtful and generous of you to take the time to provide such a thorough response. Your perspective, both professionally and personally, was extremely helpful, to me and certainly others as well.
My guess is that CADProfessor is reacting to what appears to be a general lack of concern for FTM users, on the part of the owners of FTM, and believes (probably accurately, I'm afraid) they will only pay attention if the threat of legal action forces them to do so. Since the relatively low cost of the software is unlikely to inspire such ire, I suspect the amount of time invested, then wasted, and, perhaps more importantly, the unfulfilled expectations of the program, is at the root of the upset.
I don't know if there's a decent alternative to FTM that would interact well with Ancestry.com. If so, then we have a solution. If not, I think someone could make quite a bundle providing such an alternative.