Back in November 2012 I had a problem with my FTM I deleted the file and downloaded a new one from Ancestry. All my photos and document were re-downloaded also. Everything on Ancestry and in my FTM works fine since that time. However, the comments and original ownership of these items disappeared. I do not have the name of the owner of the documents and photos. They appear in my tree as my documents and photos, which they are not. I have gotten some nasty email about this. It was not my intention to claim this as my research. How do I fix it? I have gome through 16 pages trying to fix it, but, the comments do not appear in FTM. (I am working on the Ancestry pages)
This is not a good way to start out the new year.