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Won't login

Replies: 4

Re: Won't login

Posted: 10 Feb 2013 4:39PM GMT
Classification: Query
You might try:

Bring up an ancestry page where you are logged in. Log out. Log out of ALL tab and pages you have open in your browser.

Then, bring up FTM. Can you see your on-line info in the Plan Workspace on the Dashboard in the right panel?

If not, try Help - Activate Ancestry

If that doesn't work, you might try their 800 number tomorrow. Support can help get you up and running again.
SubjectAuthorDate Posted
bugkris1 6 Jan 2013 10:07PM GMT 
jimpogozelski 7 Jan 2013 9:29PM GMT 
michelle brow... 10 Feb 2013 7:36PM GMT 
bojangles2_1 10 Feb 2013 8:59PM GMT 
silverfox3280 10 Feb 2013 11:39PM GMT 
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