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Login Failure

Replies: 3

Re: Login Failure

Posted: 8 Jan 2013 9:13AM GMT
Classification: Query
Do you by chance use more than one computer to logon? There can be only one computer at a time logged in; and sometimes exiting the program or discarding a browser tab won't "take" with ancestry and they still think you are logged into a previous session on another computer.

At any rate, I suggest you call ancestry. They can tell if you are logged in by other means and reset your login, or otherwise help to troubleshoot login problems.

1-800-262-3787
SubjectAuthorDate Posted
mikesmith4397 8 Jan 2013 2:27PM GMT 
silverfox3280 8 Jan 2013 4:13PM GMT 
mikesmith4397 9 Jan 2013 4:58PM GMT 
alanmon 9 Jan 2013 7:24PM GMT 
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