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Login Failure

Replies: 3

Login Failure

Posted: 8 Jan 2013 7:27AM GMT
Classification: Query
I subscribe to ancestry.ca and decided to purchase the Family Tree Maker software so I could sync with the on-line tree. After installing and updating, I get a login failure. I didn't realize that that login was for ancestry.com - I purchased a download version through the Canadian website and nothing there said anything about ancestry.com.


Now the strange thing is that with my subscription level I can log into ancestry.com no problems. So why won't the program? No response from customer support yet. Specifically bought this software over The Master Genealogist so I could link.

Any help would be appreciated.
SubjectAuthorDate Posted
mikesmith4397 8 Jan 2013 2:27PM GMT 
silverfox3280 8 Jan 2013 4:13PM GMT 
mikesmith4397 9 Jan 2013 4:58PM GMT 
alanmon 9 Jan 2013 7:24PM GMT 
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