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Any hopes on getting money back on a download???

Replies: 7

Re: Any hopes on getting money back on a download???

Posted: 13 Jan 2013 5:29PM GMT
Classification: Query
I second Tulrose's question. Can you tell us exactly what you did, step for step?

I've never used FTM16, and I'm at work now so I'm going from memory. But just a couple of days ago I moved everything over from WinXP to Win7 and found the importation process a bit confusing. Essentially, I had to create a new tree, specify import from file (hence Tulrose's question), then browse to my backup file. (It didn't help in my case that FTM12 under XP created files with an .FTMB file extension which FTM12 under W7 refused to recognize; I eventually had to manually rename the backup files to .FBK.)
SubjectAuthorDate Posted
GilligansBay 13 Jan 2013 5:46PM GMT 
GilligansBay 13 Jan 2013 5:52PM GMT 
tulrose 13 Jan 2013 6:37PM GMT 
GilligansBay 14 Jan 2013 1:45AM GMT 
GilligansBay 14 Jan 2013 4:06AM GMT 
johndd189 14 Jan 2013 4:15AM GMT 
GilligansBay 17 Jan 2013 4:02PM GMT 
calvinculver 14 Jan 2013 12:29AM GMT 
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