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Any hopes on getting money back on a download???

Replies: 7

Any hopes on getting money back on a download???

Posted: 13 Jan 2013 10:46AM GMT
Classification: Query
I purchased FTM 2012 last night, via download. It won't open ANY of my family files from FTM 16. I created backups for the files. I made sure that Windows 7 has all the latest updates. I made sure that FTM 2012 has all the latest updates and patches. I'm done. This program is useless to me if I can't open up my files, and I do not feel like jumping through hoops reconfiguring every little thing to make this program work. It should work coming right out of the gate, should it not? Has anyone tried to get their credit card reversed after an unsuccessful download? If not, I guess this is a lesson learned. I'm seriously considering looking at other genealogy software for the first time in years, as this is the first and only program I've ever used. Meanwhile, I guess I stick with my 16.

Saddened...:(
SubjectAuthorDate Posted
GilligansBay 13 Jan 2013 5:46PM GMT 
GilligansBay 13 Jan 2013 5:52PM GMT 
tulrose 13 Jan 2013 6:37PM GMT 
GilligansBay 14 Jan 2013 1:45AM GMT 
GilligansBay 14 Jan 2013 4:06AM GMT 
johndd189 14 Jan 2013 4:15AM GMT 
GilligansBay 17 Jan 2013 4:02PM GMT 
calvinculver 14 Jan 2013 12:29AM GMT 
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