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FTM2012 Corrupting Data Today Worse than when Problems Reported 13 Months Ago

Replies: 32

Re: FTM2012 Corrupting Data Today Worse than when Problems Reported 13 Months Ago

Posted: 26 Feb 2013 10:40PM GMT
Classification: Query
Regarding the "compacting file" suggestion by Ancestry support staff, I fully agree with you that this is another example of bogus cheap evasion of solving the real syncing problems, shown by incompetent or uncaring staff.

See this similar post that requested help with sync errors, at http://ancestryforums.custhelp.com/posts/51fa052260?commentI..., where the user reports he compacted his FTM tree multiples times; the Ancestry technical staff advice was "unbelievably" to try to compact his FTM tree! Further insult was added when the Ancestry support staff gave a link to generic solutions to try, most of which the user had said he already performed.

This type of bad useless support makes me wonder if Ancestry staff and supervisors are too stupid to understand written text or too lazy to help or too incompetent to be of use. The purpose of this post is to help show that this dismally poor and unprofessional support is not an isolated instance, but seems to be a larger and widespread problem of both FTM and Ancestry.com.
SubjectAuthorDate Posted
Rick Larsen 25 Jan 2013 5:25PM GMT 
BurgessDonnel... 25 Jan 2013 5:33PM GMT 
Rick Larsen 25 Jan 2013 5:49PM GMT 
BurgessDonnel... 25 Jan 2013 6:18PM GMT 
Rick Larsen 25 Jan 2013 6:30PM GMT 
johnsteel178 26 Jan 2013 5:35PM GMT 
ghenning 27 Feb 2013 5:40AM GMT 
stephenkhigha... 27 Feb 2013 9:18PM GMT 
ghenning 1 Mar 2013 8:30AM GMT 
stephenkhigha... 1 Mar 2013 3:06PM GMT 
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