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Tracking adoptions

Replies: 14

Re: Tracking adoptions

Posted: 28 Jan 2013 11:06AM GMT
Classification: Query
rtomalin comment

“Thanks for the useful feedback.

How do we feed back suggestions to the developers?”



Steps to provide Feedback to Ancestry.com

1- Go to “Plan View” in FTM 2012
2- In the Ancestry Web dashboard [on the right side] click on “Links”
3- In Links portion that opens click on “Family Tree Maker”
4- In the window that opens click on “Technical Support” [top middle portion of screen]
5- In the window that opens go to the right and click on “’please let us know”
6- Step 5 opens a window that has a form on it, fill out this form and click on “Submit” at the bottom

NOTE: The form has a slot to provide “Feedback about” and one of the choices is “Technical Support” ------I never click on Technical Support because your/my suggestion will end up with the technical support group [and you/I will get into a needless long winded time consuming discussion with the Support Group”] -- In this case I would click on “Enhancement Requests”

I use MS word to compose/edit my suggestions, and then I copy and paste them into the feedback portion of the form

I also save a copy of the suggestion I submitted as a reminder of what my suggestion was and I also can refer to that copy if and when I want to resubmit it or ask a question of the development group about the status of the submitted suggestion
SubjectAuthorDate Posted
rtomalin 26 Jan 2013 11:36AM GMT 
silverfox3280 26 Jan 2013 3:42PM GMT 
rtomalin 26 Jan 2013 4:53PM GMT 
AGHatchett3rd 26 Jan 2013 8:31PM GMT 
KATHYMARIEANN 27 Jan 2013 10:20PM GMT 
rtomalin 27 Jan 2013 10:46PM GMT 
KATHYMARIEANN 28 Jan 2013 6:06PM GMT 
flippyiv 14 Jul 2013 5:19PM GMT 
allycat113 3 Aug 2013 4:55PM GMT 
silverfox3280 3 Aug 2013 5:59PM GMT 
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