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Unable to search & merge

Replies: 5

Re: Unable to search & merge

Posted: 28 Jan 2013 8:34AM GMT
Classification: Query
I assume you've tried rebooting, and File>Go Online - tech support likely suggested those. Could also be a firewall/antivirus issue, I'd uninstall your AV software first to see if that is causing it. Have you changed anything on the computer lately?

Otherwise, yeah, uninstall & reinstall. Just to save you the trouble of potentially doing it twice, use these steps for the uninstall to make sure nothing is left behind before you reinstall:

http://ftm.custhelp.com/app/answers/detail/a_id/4848
SubjectAuthorDate Posted
Tracy2868 27 Jan 2013 8:54PM GMT 
Sean Franklin 28 Jan 2013 2:46PM GMT 
Tracy2868 28 Jan 2013 3:22PM GMT 
Sean Franklin 28 Jan 2013 3:34PM GMT 
Tracy2868 5 Feb 2013 9:24AM GMT 
David Abernat... 5 Feb 2013 3:56PM GMT 
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