Thank u so much for replying. I've figured out that there's no Internet connection within FTM (I do have Internet connection though, I can open IE). There's not even a logout button in the dashboard. I've checked my firewall to make sure it's not stopping the connection. I finally called FTM & he tried everything too & couldn't figure it out. He finally told me I must have a corrupt file & I need to uninstall then reinstall. I really hate to do this but I don't know what else to do.
Again, thank u so much for your help.