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Unable to search & merge

Replies: 5

Re: Unable to search & merge

Posted: 28 Jan 2013 7:46AM GMT
Classification: Query
Haven't run into this today. Try this:

Go to Plan page - in the Web Dashboard section, click "Logout"
Close FTM
Open Internet Explorer (even if that isn't the web browser you normally use)
Go to www.ancestry.com
If you're signed in (user name in upper right), hover over that and sign out
Click Log In (upper right, near Get Help) and sign into your account
Open FTM
Go tp Plan page - in Web Dashboard, click Login & sign in there

That kind of "resets" everything.
SubjectAuthorDate Posted
Tracy2868 27 Jan 2013 8:54PM GMT 
Sean Franklin 28 Jan 2013 2:46PM GMT 
Tracy2868 28 Jan 2013 3:22PM GMT 
Sean Franklin 28 Jan 2013 3:34PM GMT 
Tracy2868 5 Feb 2013 9:24AM GMT 
David Abernat... 5 Feb 2013 3:56PM GMT 
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