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Latest on Merge Box Info Not Refreshing

Replies: 12

Latest on Merge Box Info Not Refreshing

Posted: 19 Feb 2013 5:55PM GMT
Classification: Query
Latest on Merge Box Info Not Refreshing

I called today to get the latest update on what ancestry is doing about the merge box not refreshing when selecting a different person in a house in a census, or selecting a suggested link to another census:

1) They are getting many calls and are aware of the problem and are working on it.

2) The problem is not occurring with all customers. The support person told me that the Merge box (in the lower right of the Web Search Web Space) is NOT locking up on him.

3) He said he has Explorer as default internet browser. He had me clean cookies and history for Explorer even though I use Chrome as my internet browser.

In the meantime, my research is almost at a standstill. I can't move to another person in 1850-1870 households without doing a separate search for each person in the house. I can't choose other censuses for a person without going back to the top "Search Results" for that person.

Maddening.
SubjectAuthorDate Posted
silverfox3280 20 Feb 2013 12:55AM GMT 
johndd189 21 Feb 2013 2:28AM GMT 
jamclo 21 Feb 2013 3:07AM GMT 
johndd189 21 Feb 2013 3:18AM GMT 
DHarris1948 21 Feb 2013 2:41PM GMT 
silverfox3280 21 Feb 2013 3:31PM GMT 
BurgessDonnel... 22 Feb 2013 12:39AM GMT 
MizDeeee1 22 Feb 2013 3:36AM GMT 
MizDeeee1 22 Feb 2013 6:14AM GMT 
Sean Franklin 22 Feb 2013 4:44PM GMT 
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