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Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Replies: 40

Re: Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Posted: 25 Feb 2013 2:30PM GMT
Classification: Query
Edited: 25 Feb 2013 6:06PM GMT
Back on 17 Dec 2012 I had the same thing happen with FTM2012 and my online tree. Kept trying to sync and then had to do a quick cancel when info being brought into FTM was being corrupted. Finally bit the bullet and unlinked FTM and my AMT (Ancestry Member Tree). Ever since have been unable to download my AMT into FTM. Fails about an hour into the download. About two weeks ago I even stopped being able to generate a GEDCOM. It quits after 48+ hours at the 65% complete mark. Today I called Customer Support and a ticket entered about the GEDCOM issue and, to address the sync issue, I was asked to submit my last Synced file (an ftm backup file from 18 Dec). Because it's 34G I was told to connect to site to upload the ftmb file. Only problem is that I can't connect to that site using any of the four major browsers (IE8, Safari, Chrome and FF). Am now between a rock and a hard place.
SubjectAuthorDate Posted
MMRE94 25 Feb 2013 4:11PM GMT 
barbarajfn 25 Feb 2013 5:44PM GMT 
MMRE94 26 Feb 2013 2:15PM GMT 
kraft49 25 Feb 2013 6:29PM GMT 
stephenkhigha... 25 Feb 2013 9:30PM GMT 
jnye042 25 Feb 2013 10:40PM GMT 
MMRE94 26 Feb 2013 2:19PM GMT 
kraft49 26 Feb 2013 3:03PM GMT 
MMRE94 26 Feb 2013 2:16PM GMT 
Hoot_S 25 Feb 2013 9:49PM GMT 
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