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Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Replies: 40

Re: No Ancestry Tree availability

Posted: 2 Mar 2013 2:34PM GMT
Classification: Query
I am also experiencing this problem. I can't sync my FTM trees with my Ancestry trees. I had a terrible experience when the FTM program with the sync feature first came out. It took media from one tree and placed it in another. I still don't know what happened to the media that was replaced by the media from the other tree and I am still correcting my trees. For someone who strives to have as accurate a tree as I possibly can, it was very maddening and frustrating. Now I am worried again that all my hours of work to edit and correct my tree will be for naught. I have always found Ancestry to be helpful in the past and they use to warn us if they were having problems, but this doesn't seem to be happening anymore. Has anyone called them? I think in theory the syncing feature is a good idea, but just doesn't seem to have the bugs worked out. Connie
SubjectAuthorDate Posted
Connie Stenhj... 2 Mar 2013 9:34PM GMT 
Hoot_S 26 Feb 2013 10:57PM GMT 
Nick_Meredith 27 Feb 2013 8:37PM GMT 
Daniel Reese 1 Mar 2013 12:59PM GMT 
wolfkatgen 1 Mar 2013 9:01PM GMT 
Barbara Bolte 2 Mar 2013 4:44PM GMT 
stevenmurphy1... 3 Mar 2013 5:37PM GMT 
Barbara Bolte 3 Mar 2013 7:48PM GMT 
jnye042 1 Mar 2013 2:11PM GMT 
Lisa Mings 1 Mar 2013 3:38PM GMT 
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