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Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Replies: 40

Re: Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Posted: 1 Mar 2013 2:01PM GMT
Classification: Query
I have been getting this error (AGAIN!) for the last couple of days. My tree is backed-up and compacted and whatever else has been suggested in this thread. I had the same thing happen in December 2012 and it was a mess! Somehow, during an attempt to sync, two of my trees merged together! I finally had to rebuild my tree and upload it again to ancestry, then reinvite everyone who had permission to view my tree on ancestry. Now I am nervous that something else will screw things up with my online tree. Yes, I can always upload it again from a backup but this will make the fourth time I've done this and it's majorly aggravating. For the money I spend every year on my ancestry subscription and for software, I expect things to work much, much better!!!

I agree with Daniel Reese...it would be reassuring to hear some kind of feedback from ancestry regarding this thread and our problems.
SubjectAuthorDate Posted
cstenhjem_arm... 2 Mar 2013 9:34PM GMT 
Hoot_S 26 Feb 2013 10:57PM GMT 
Nick_Meredith 27 Feb 2013 8:37PM GMT 
DanN9XX 1 Mar 2013 12:59PM GMT 
wolfkatgen 1 Mar 2013 9:01PM GMT 
Barbara Bolte 2 Mar 2013 4:44PM GMT 
stevenmurphy1... 3 Mar 2013 5:37PM GMT 
Barbara Bolte 3 Mar 2013 7:48PM GMT 
jnye042 1 Mar 2013 2:11PM GMT 
ldmbullock 1 Mar 2013 3:38PM GMT 
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