Search for content in message boards

Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Replies: 40

Re: Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Posted: 12 Mar 2013 8:43PM GMT
Classification: Query
Edited: 12 Mar 2013 8:43PM GMT
as a follow up...I received the following today

"Thank you for contacting Ancestry.com in regard to Family Tree Maker 2012 being unable to sync.

We regret any frustration this sync error may have caused you. I have submit an error report on your behalf. Our development team is currently working to resolve this problem. Unfortunately, we do not have an exact time frame for resolution; however, we will inform you of any updates we receive from our developers. Your patience and efforts to assist us in this matter are appreciated."

So now all I can do is wait.....
SubjectAuthorDate Posted
susandallri 2 Mar 2013 2:46PM GMT 
Barbara Bolte 5 Mar 2013 11:34PM GMT 
wolfkatgen 6 Mar 2013 12:52AM GMT 
Barbara Bolte 7 Mar 2013 3:29AM GMT 
Barbara Bolte 13 Mar 2013 2:43AM GMT 
stevehyland19... 14 Mar 2013 4:42AM GMT 
DanN9XX 16 Mar 2013 2:38AM GMT 
stevenmurphy1... 16 Mar 2013 3:40PM GMT 
Barbara Taylo... 16 Mar 2013 11:53PM GMT 
iannterry 17 Mar 2013 2:24AM GMT 
per page

Find a board about a specific topic

  • Visit our other sites:

© 1997-2014 Ancestry.com | Corporate Information | New Privacy | Terms and Conditions