as a follow up...I received the following today
"Thank you for contacting Ancestry.com in regard to Family Tree Maker 2012 being unable to sync.
We regret any frustration this sync error may have caused you. I have submit an error report on your behalf. Our development team is currently working to resolve this problem. Unfortunately, we do not have an exact time frame for resolution; however, we will inform you of any updates we receive from our developers. Your patience and efforts to assist us in this matter are appreciated."
So now all I can do is wait.....