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Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Replies: 40

Re: Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Posted: 5 Mar 2013 4:34PM GMT
Classification: Query
I have posted a couple of times in the thread and wanted to make sure that everyone that is having this problem send an email to Ancestry....I would also suggest you send a screen shot of the error message you get....I have sent them 3 emails.....after 2 they said I needed to unlink and relink my tree....didn't want to do that since my online tree is huge and lots of media files....but last night before I went to bed I started the download.....Tried the sync this morning and got the same error....I sent another email and as I did before I told them that a lot of people are posting on the message board on the same error all starting about the same time.....so it can't be FTM, or our computer but something with the server or something on Ancestry's end. If a lot of us send them numerous emails something might get done......this last time I told them I will no unlink and relink my tree again they need to fix this problem from their end. After the patch we got last year everything worked great...I work all day online and each evening I did the sync....now I'm really ticked that I can't do this....

one frustrated person
Barb
SubjectAuthorDate Posted
susandallri 2 Mar 2013 2:46PM GMT 
Barbara Bolte 5 Mar 2013 11:34PM GMT 
wolfkatgen 6 Mar 2013 12:52AM GMT 
Barbara Bolte 7 Mar 2013 3:29AM GMT 
Barbara Bolte 13 Mar 2013 2:43AM GMT 
stevehyland19... 14 Mar 2013 4:42AM GMT 
DanN9XX 16 Mar 2013 2:38AM GMT 
stevenmurphy1... 16 Mar 2013 3:40PM GMT 
Barbara Taylo... 16 Mar 2013 11:53PM GMT 
iannterry 17 Mar 2013 2:24AM GMT 
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