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Script Errors in FTM 2012: RESOLVED!

Replies: 27

Re: Script Errors in FTM 2012

Posted: 16 Mar 2013 5:22PM GMT
Classification: Query
A couple things can cause that error.

First, FTM uses Internet Explorer regardless of what else is on your system. So first thing to do is try opening that public member page in Internet Explorer directly. If you still get the script error, it's not an FTM issue - it's an IE issue. In that case, try clearing IE cookies & temporary internet files and see if that helps:

http://ftm.custhelp.com/app/answers/detail/a_id/483

If you don't get the error in IE but still do in FTM, or if you get it in both & clearing temp files doesn't help, most likely cause is security software mucking with the data coming from ancestry.com's web servers. Disable or reconfigure security software.

Long shot is ISP filtering, you can rule that out by trying with IE on a different computer using the same Internet connection.
SubjectAuthorDate Posted
seagee69 16 Mar 2013 7:21PM GMT 
Sean Franklin 16 Mar 2013 11:22PM GMT 
seagee69 17 Mar 2013 6:25AM GMT 
Sean Franklin 17 Mar 2013 2:43PM GMT 
David Abernat... 17 Mar 2013 3:16PM GMT 
seagee69 18 Mar 2013 5:35AM GMT 
clp1899 18 Mar 2013 2:26PM GMT 
David Abernat... 18 Mar 2013 2:40PM GMT 
clp1899 18 Mar 2013 6:16PM GMT 
Sean Franklin 18 Mar 2013 7:20PM GMT 
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