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FTM 2012 shuts down

Replies: 3

FTM 2012 shuts down

Posted: 1 Apr 2013 10:55AM GMT
Classification: Query
I have FTM 2012 update version 2.1.0.0.723.
The software is installed on my SSD 128 (30% free space), my data files reside on my main HD 2 TB (65% free space), I have 12 Gb ram installed.
My OS is Win7 fully updated, I have no commercial antivirus installed, I use MS Live Security, no virus as of last sweep Apr 1 2013.
My family tree is 38658 individuals strong, 11701 media files. My file syncs properly with Ancestry.ca
I ran the Data Error Report and applied all the corrections.
I compacted my tree all the way to 0.00%
Here is my problem:
I can run all the charts and reports from the publish menu except 1
When in the Chart menu after I select the Extended Family Chart, as soon as I select the Detail Tab, FTM shuts down. This also happens when I hit the Create Chart from the Collection Tab.
Here is the error report from the Event Viewer:
Error 01/04/2013 11:08:09 AM Application Error 1000 (100)
"Faulting application name: FTM.exe, version: 21.0.0.723, time stamp: 0x50b65783
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x1708
Faulting application start time: 0x01ce2ee4ee6e69e4
Faulting application path: C:\Program Files (x86)\Family Tree Maker 2012\FTM.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f6220e27-9add-11e2-94d7-446d5756b9f6"
Error 01/04/2013 11:08:07 AM .NET Runtime 1026 None
Application: FTM.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
Stack:
at FTM.FTMApplication.ᙄ(System.String[])
I tried repairing, same result, reinstalled FTM, same result.
Any ideas?
SubjectAuthorDate Posted
sergeash76 1 Apr 2013 4:55PM GMT 
Sean Franklin 1 Apr 2013 7:17PM GMT 
sergeash76 1 Apr 2013 9:41PM GMT 
jamclo 1 Apr 2013 10:03PM GMT 
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