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Issue with Web Search pane

Replies: 74

Issue with Web Search pane

Posted: 19 Apr 2013 9:38AM GMT
Classification: Query
Edited: 19 Apr 2013 9:49AM GMT
This problem just started this morning - worked fine yesterday. Running Win 8 with FTM 2012.

Normally when you have possible matches in the Web Search pane, one is highlighted and you can merge. Now I cannot highlight and the merge button is greyed out.

I can double click on a match and it will go to the appropriate Ancestry web page, but again, cannot merge.

(Update) just went to my Win 7 machine with a different database and it experienced the same problem.

Any thoughts? Steve Reed
SubjectAuthorDate Posted
stever20 19 Apr 2013 3:38PM GMT 
martharn180 19 Apr 2013 3:53PM GMT 
stever20 19 Apr 2013 3:58PM GMT 
nh57uk 19 Apr 2013 4:40PM GMT 
r_beliech 19 Apr 2013 5:35PM GMT 
stever20 19 Apr 2013 5:57PM GMT 
barbarajfn 19 Apr 2013 8:23PM GMT 
Andy_Harner 19 Apr 2013 8:45PM GMT 
Robert McGeor... 19 Apr 2013 10:01PM GMT 
Andy_Harner 19 Apr 2013 10:10PM GMT 
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