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Thank you FTM folks, FTM2012 NOT crashing as much..BUT

Replies: 3

Thank you FTM folks, FTM2012 NOT crashing as much..BUT

Posted: 20 Apr 2013 12:14PM GMT
Classification: Query
Well starting this morning, my system is not crashing as much. The ACOM software folks must have been working on this crashing issue.

BUT..........Still there is the problem with newly added names on FTM, being on the ACOM family tree, but not available to add/merge facts (such as US Census)via the use of the "Save" \/ button!

[1] On FTM I backsup, compact and sync. All my browsers cashes are clean. Cookie set correctly etc etc.
[2] I find a Fact like the 1920 Census.
[2] Via the "Save" button, I attempt to add/merge it to a person.
[3] ACOM asks if I want to attach to someone or save to shoebox.
[4] I leave the dot in the "attach" command, then click on the "Continue" button.
[5] ACOM asks me to key in the name I want to attach it to.
[6] Keying in the name, USUALLY if it is a name added recently (not a week ago), the list of suggestions DOES NOT have the NEWLY added name there (or the new updated name if one has changed it from a week ago (such as adding a maiden name or a middle initial, the recently updated FTM name IS NOT updated on ACOM, despite being sync'ed).
[7] IF the name IS there, I click on the "Attach" button.
[8] ACOM takes one to a screen where the following error message is displayed:
"Some tree features are temporarily unavailable. During this time you may not be able to add new information to your tree. Thanks for your patience while we resolve this issue."
[9] So let's see if they can fix this?

So far so good on the crashing!


Greg Gates
Lake Oswego, Oregon
SubjectAuthorDate Posted
gregates 20 Apr 2013 6:14PM GMT 
silverfox3280 20 Apr 2013 7:42PM GMT 
Sean Franklin 22 Apr 2013 3:06PM GMT 
gregates 22 Apr 2013 4:50PM GMT 
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