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Syncing Problems- wish I'd never installed this program

Replies: 4

Re: Syncing Problems- wish I'd never installed this program

Posted: 22 Apr 2013 7:07AM GMT
Classification: Query
Did you delete the tree, or has the sync link just been broken? Are you using FTM 2012?

If you did not go through the delete process, which asks for your password an extra time and asks are you really sure, the data is probably still there, just perhaps hiding.

Can you access the tree online, from ancestry.com?

In the right hand panel of FTM, is the name of the tree listed? (see attached screenshot)

If it is not listed there, try opening from File>Open and then navigating to the folder where your FTM file is stored.

Good luck!



Attachments:
SubjectAuthorDate Posted
jacksve 21 Apr 2013 2:41PM GMT 
ldmbullock 22 Apr 2013 7:06AM GMT 
BurgessDonnel... 22 Apr 2013 1:07PM GMT 
Sean Franklin 22 Apr 2013 1:30PM GMT 
jacksve 22 Apr 2013 5:51PM GMT 
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