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Syncing Problems- wish I'd never installed this program

Replies: 4

Re: Syncing Problems- wish I'd never installed this program

Posted: 22 Apr 2013 7:30AM GMT
Classification: Query
If the people are still there, you've just detached a branch. Often this happens when you see a duplicate person and try to delete one of them instead of merging; you end up deleting the person through whom the branch was connected to your tree.

It's pretty easy to correct, just re-attach the key people (if your grandmother is missing from your tree, just attach her - if it's her parents that are missing from your tree, re-attach them. Everyone else will follow automatically).

You can do this in either FTM or on Ancestry.com, just do ONE of the following, then sync to fix it on the other tree. Note that these articles talk about how to DETACH and how to REATTACH. Your people are already detached, so skip to the 2nd part of the article:

FTM: http://ftm.custhelp.com/app/answers/detail/a_id/5165

Ancestry: http://ancestry.custhelp.com/app/answers/detail/a_id/4551
SubjectAuthorDate Posted
jacksve 21 Apr 2013 2:41PM GMT 
ldmbullock 22 Apr 2013 7:06AM GMT 
BurgessDonnel... 22 Apr 2013 1:07PM GMT 
Sean Franklin 22 Apr 2013 1:30PM GMT 
jacksve 22 Apr 2013 5:51PM GMT 
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