Search for content in message boards

Installing FTM 2012

Replies: 1

Re: Installing FTM 2012

Posted: 6 May 2013 9:01AM GMT
Classification: Query
You must have Vista SP1 or later installed, you can check this by left-clicking Start, right-click Computer, left-click Properties. If it says "Service Pack 2" or "Service Pack 1" then you're OK from that standpoint.

If you don't have the service pack here's how to install it:
http://support.microsoft.com/kb/935791

If you already have the SP and it's still giving that error, it could be a couple of things. First are you installing from CD or electronic download? If CD try the "Copying to and installing from the desktop" steps in this article:
http://ftm.custhelp.com/app/answers/detail/a_id/5250

If it's electronic download, there's another trick to try that I can look up but don't recall complete steps off the top of my head. Has to do with checking the "Compatibility mode" in the file properties.
SubjectAuthorDate Posted
a6220 6 May 2013 2:35PM GMT 
Sean Franklin 6 May 2013 3:01PM GMT 
per page

Find a board about a specific topic

  • Visit our other sites:

© 1997-2014 Ancestry.com | Corporate Information | New Privacy | New Terms and Conditions