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Having FTM2012 open & logged on interferes with AMT saving records to my tree

Replies: 2

Re: Having FTM2012 open & logged on interferes with AMT saving records to my tree

Posted: 8 May 2013 10:01PM GMT
Classification: Query
Edited: 8 May 2013 10:02PM GMT
Do these steps in this exact sequence:

Sign out in Web Dashboard

Go to Ancestry.com in Internet Explorer and sign out (even if you don't normally use IE)

If you use a different browser, go to Ancestry.com and sign out

Clear cache & cookies in Internet Explorer and if you use a different browser, in that browser also - http://ancestry.custhelp.com/app/answers/detail/a_id/483

Sign back in to Ancestry in FTM and in your browser

If that doesn't help, your user count may be too low at Ancestry - call 1-800-ANCESTRY - they may need to bump you up from 2 to 4 (particularly if you use a browser other than IE)
SubjectAuthorDate Posted
gldaggett 7 May 2013 4:49PM GMT 
David Abernat... 7 May 2013 8:12PM GMT 
Sean Franklin 9 May 2013 4:01AM GMT 
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