The types of problems I have are : 1. Software not responding; 2. Program stops working; 3. Software crashes for no reason; 4. Out of memory error; 4. Adding data and all the sources XXXXX listed turn red.
I have been to Microsoft and HP to resolve the issues. I have 16 G Ram. After an examination of my laptop by HP they advised my Laptop was fine and the issue is the file size limitation of the software. So where do I go from here. One thing increasing the size of the file is the media dwld fro Ancestry with the Source references. I am going to explore that issue. Hope this answers you query.