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Reinstalling FTM 2008 and problems with internet connection

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Reinstalling FTM 2008 and problems with internet connection

Posted: 7 Jul 2013 3:08PM GMT
Classification: Query
So my old laptop died and I've reinstalled FTM 2008 on my new one. However I cannot connect the software to the internet and after trying various solutions I read about on the boards, help section, etc, none has worked. I'm hoping someone will have an idea what to try next.

I use Norton Internet Security. I went in and told it to allow full access to FTM software, and created the port 80 and 434 exceptions for service.familytreemaker.com, didn't help. Proceeded to turn off Norton and that didn't do anything either.

I checked any settings on Firefox (such as pop ups) that may interfere, and that didn't help. Switched my default to Internet Explorer, also making sure any exceptions that might be needed were in place, but no dice.

I hope someone has some ideas cause i'm ready to throw in the towel at this point.

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