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FTM2012 won't open following Microsoft updates

Replies: 5

Re: FTM2012 won't open following Microsoft updates

Posted: 12 Jul 2013 6:34AM GMT
Classification: Query
The trigger clearly was the Microsoft updates. And my statement that FTM2012 is "certified" compatible with Windows 7 was affirmed by the Ancestry tech guy. I would also add that a check of the Microsoft "Community" list-serv revealed that other FTM users have in fact experienced the problem.

I am not suggesting that the Microsoft updates "caused" the problem. But there is no doubt that they were the catalyst, perhaps because of interaction with other software. I am a writer, not a technology professional But if all my software is supposed to be individually compatible, then it should be the vendors' responsibility to make sure that they also be on the look-out for problems arising from interactions.

Thanks for your helpful note and friendly attitude!
SubjectAuthorDate Posted
stickle111 12 Jul 2013 12:04PM GMT 
BurgessDonnel... 12 Jul 2013 12:18PM GMT 
stickle111 12 Jul 2013 12:28PM GMT 
johndd189 12 Jul 2013 12:23PM GMT 
stickle111 12 Jul 2013 12:34PM GMT 
Rachel Boyer 2 Jan 2015 9:16PM GMT 
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