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Sync impossible between FTM and Ancestry on Mac

Replies: 37

Sync impossible between FTM and Ancestry on Mac

Posted: 16 Dec 2012 9:26AM GMT
Classification: Query
Surnames: Wood
I have had nothing but problems since purchase. I have gone through all recommended procedures, uninstall, reinstall FTM. Unlink trees, delete trees, rename trees, you name it, Ive done it. Yes I can download one tree from Ancestry if I clear out FTM completely, but then I have several copies of most of my media files, and literally hundreds of copies of some of the citations.
I have cleared all of this up and once only got a successful sync from FTM to Ancestry. However, after accepting just a couple of links on Ancestry the next day, FTM wont sync - it either crashes or freezes at every attempt. I have spent hours and hours over this, sending copies of crash reports to FTM support, but just keep getting the standard 'what to do' emails back again and again.
Enough Ancestry, get your act sorted!
SubjectAuthorDate Posted
Hildaw11 16 Dec 2012 4:26PM GMT 
johndd189 1 Jan 2013 11:20AM GMT 
Hildaw11 1 Jan 2013 11:24AM GMT 
johndd189 1 Jan 2013 11:35AM GMT 
Hildaw11 1 Jan 2013 2:52PM GMT 
johndd189 1 Jan 2013 10:29PM GMT 
Hildaw11 2 Jan 2013 9:28AM GMT 
Norinuccia 2 Jan 2013 11:23PM GMT 
Hildaw11 1 Jan 2013 3:04PM GMT 
Tim McBride 8 Feb 2013 4:07AM GMT 
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