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Family Tree Maker 2 for Mac is the CRAPPIEST Mac software on the market

Replies: 5

Re: Family Tree Maker 2 for Mac is the CRAPPIEST Mac software on the market

Posted: 10 Apr 2013 9:08AM GMT
Classification: Query
I got the same runaround about contacting Nova and instead wrote to both customersolutions@ancestry.com and support@ancestry.com. I received a prompt reply (i.e., within 2 days) and the resolution I requested. This was back in November 2012 and I was writing about the prior version at the time. I was specific about the problem, who I had spoken with at their help desk and also forwarded a copy of my receipt from the original software download. The courteous response and resolution I received resolved my frustration and the dissatisfaction I was feeling with the company. I just wish they would get the word out to their help desk about how to handle this situation for their Mac customers. BTW, I received an equal value extension on my subscription as opposed to a refund which is the resolution I requested.
SubjectAuthorDate Posted
mitchsfm 15 Jan 2013 2:41AM GMT 
daciodan 15 Jan 2013 4:52AM GMT 
mitchsfm 15 Jan 2013 5:07AM GMT 
YVONNE_BENDAL... 7 Apr 2013 6:02AM GMT 
mitchsfm 7 Apr 2013 6:10AM GMT 
peggyannchown... 10 Apr 2013 3:08PM GMT 
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