Oh Dear!! This gives me little confidence!!
I, too, recently updated wanting the ability to sync directly to Ancestry. Worked beautifully for about 5 days, then SAME!!! constantly closing. Numerous calls to help line, none which fixed. They asked to send "crash report" and someone would get back to me... Not yet!! Now even though I can use it, names have dropped off, details have also. Can not "Compact" without crashing. Nor Sync or it crashes. I can do a backup, thank goodness. I, too am totally frustrated and as we have Macs and laptop as well. 30 days is also not applicable as it arrived weeks ago while we were on holidays. Did you get the problem resolved?
Yvonne (Adelaide, South Australia)