I am having the same problem with my edition. It happened last night after i downloaded. First it would not register, i entered the registration key and the not connected came up on with the option to retry or close and register later. When i tried retry it did absolutely nothing. So I had to close and register later. I tried all of the ways to fix and can't get on through family tree make 2. Now when i update apparently the serial number didn't not get saved. The web site reset and I didn't get an email.