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FTM Mac 2 - backup problem

Replies: 1

FTM Mac 2 - backup problem

Posted: 30 Mar 2013 10:01PM GMT
Classification: Query
Have a problem and would appreciate some help.

When I installed the program a couple of months ago I downloaded my tree from Ancestry without a problem - over 5000 names and all the media. To sync it wanted me to upload it again. Upshot was I ended up with 2 trees on Ancestry. No problem I thought. I'll just rename one so I remember which one I'm working on. All good.

Discovered it was syncing both trees and was happier still.

No problems until awhile ago when I decided to back up one of the trees onto an EHD. Did that without a problem. Went back to FTM and the tree had disappeared. Not only that but it has disappeared from Ancestry as well.

I really need to know what's happened so I don't lose the second tree the same way.

What's the best thing to do now. I think I will stay out of FTM until I come up with some answers.

Also is there a clear guide to how to sync, link and backup somewhere that I can refer to because I'm a bit lost and rely on the prompts. I think I better learn a bit more.

Thanks for any help you can give me, Mally
SubjectAuthorDate Posted
Mallyjam 31 Mar 2013 4:01AM GMT 
Mallyjam 31 Mar 2013 7:55AM GMT 
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