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Sync Broken

Replies: 16

Sync Broken

Posted: 5 Apr 2013 1:23PM GMT
Classification: Query
Edited: 5 Apr 2013 1:26PM GMT
Had a problem with 8 specific individuals in my tree with a glitch with the marriage event which was preventing changes to them causes of FTM2 getting confused.

Everytime I went tried to sync changes made the the 8 in FTM2 it popped up a message sating changes were required to the structure of the tree before proceeding, after this it says the sync was successful but doesn't show the change log. FTM2 showed correct data but ATM showed a mixture.

After calling ancestry they suggested fixing it on ATM manually which I did and this appeared to solve the problem.

Also reinstalled FTM2 and resynced the whole tree.

But today any change I try to make to anyone it says the structure of the tree has changes and then says then says sync success but nothing happens on ATM.

The message it gives is:

"Sync Change Log

These changes are needed to bring the trees into sync.

The changes in this sync update are related to general tree structure and not specific to data for people, media, or sources."

Has anyone else had this issue?
SubjectAuthorDate Posted
chriswhite80 5 Apr 2013 7:23PM GMT 
Sean Franklin 5 Apr 2013 10:16PM GMT 
chriswhite80 5 Apr 2013 11:03PM GMT 
Sean Franklin 6 Apr 2013 6:19PM GMT 
chriswhite80 6 Apr 2013 7:13PM GMT 
Sean Franklin 6 Apr 2013 8:13PM GMT 
chriswhite80 6 Apr 2013 8:18PM GMT 
chriswhite80 6 Apr 2013 8:40PM GMT 
chriswhite80 8 Apr 2013 5:52PM GMT 
chriswhite80 8 Apr 2013 10:04PM GMT 
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