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constantly getting a "This program cannot display the webpage"

Replies: 12

Re: constantly getting a "This program cannot display the webpage"

Posted: 10 Apr 2013 3:24PM GMT
Classification: Query
I haven't seen that particular message, but a couple basic troubleshooting tips:

1. Make sure your FTM is up to date - click "Family Tree Maker 2" menu, then "Check for Updates"

2. Make sure OS X and Safari are up to date - click Apple menu, then "Software Updates"

3. Restart the computer

4. Web records in FTM use Safari (regardless of what other browsers you have on your system) so quit FTM, open Safari, click on "Safari" menu, select "Reset Safari", and make sure that "Remove all website data" is checked (other boxes can be checked or unchecked as you wish), then click [Reset].
SubjectAuthorDate Posted
sarafleming73 10 Apr 2013 5:41PM GMT 
Sean Franklin 10 Apr 2013 9:24PM GMT 
cliveledger1 21 Apr 2013 7:22PM GMT 
sarafleming73 8 Jun 2013 9:31PM GMT 
johndd189 14 Jun 2013 6:38AM GMT 
daciodan 14 Jun 2013 6:39PM GMT 
cliveledger1 7 Jul 2013 12:57AM GMT 
cliveledger1 19 Jul 2013 9:38PM GMT 
sarafleming73 8 Aug 2013 12:18AM GMT 
cliveledger1 10 Aug 2013 3:35PM GMT 
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