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Syncing and Linking Problem

Replies: 36

Re: Syncing and Linking Problem - Greyed out photos or placeholders - Solved!

Posted: 9 Nov 2013 10:33AM GMT
Classification: Query
Hi,
I'm writing an update because I just solved my problem. My media never returned after following the advice I received from Tech Support. So, I tried the following and it worked.

Problem:
I had invited a friend to be a contributor on my tree. Somehow, when she attached photos Ancestry.com through in a second period in her file name, yielding the following "photo..jpg" with 2 periods before the jpg extension. Naturally, my photos wouldn't sync with my linked tree because of the extra period. Lesson learned: check your media file and look especially at photos you added just before you could no longer view photos in your linked tree online.

Solution:
Unlinked the tree with the double periods in some files, e.g., "photo..ppg"
Uploaded a new unlinked tree and all of my photos appeared once again online
Then, linked the tree and all of the photos appeared once again online

Perhaps this solution will work for others experiencing the same problem.
SubjectAuthorDate Posted
jbrent12738 5 Nov 2013 3:10AM GMT 
colleenkenned... 9 Nov 2013 5:33PM GMT 
jbrent12738 10 Nov 2013 4:03AM GMT 
action49 9 Dec 2013 11:16AM GMT 
jbrent12738 9 Dec 2013 2:51PM GMT 
luke2261 9 Dec 2013 4:56PM GMT 
jbrent12738 9 Dec 2013 11:58PM GMT 
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