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Syncing and Linking Problem

Replies: 36

Syncing and Linking Problem

Posted: 20 Oct 2013 9:46AM GMT
Classification: Query
My Family Tree Maker does not stay synced to Ancestry. When I closed the program last night I was synced. Today when I open the program I not only am not synced, but it says my Ancestry tree has been deleted. I went to Ancestry and there is my tree. This happens all the time! Sometimes, several times a day. I am using a Mac and have the latest updates. I have made several calls to Ancestry and no one seems to be able to help me. I follow suggestions, but nothing works. The only way I can work between the two programs when my problem occurs is to go to Ancestry, delete the tree, go back to FTM and upload again. Please, can anyone help me? I need to speak to a higher authority than just a regular person at Ancestry.
SubjectAuthorDate Posted
jbrent12738 20 Oct 2013 3:46PM GMT 
rworthington 21 Oct 2013 12:34PM GMT 
daciodan 21 Oct 2013 2:55PM GMT 
rworthington 21 Oct 2013 3:21PM GMT 
jbrent12738 3 Nov 2013 9:08PM GMT 
atrendell 5 Nov 2013 9:03AM GMT 
jbrent12738 5 Nov 2013 1:19PM GMT 
jbrent12738 7 Nov 2013 12:46AM GMT 
serafina1957 29 Oct 2013 1:55AM GMT 
atrendell 30 Oct 2013 6:26AM GMT 
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