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Problem downloading Ancestry trees

Replies: 6

Re: Problem downloading Ancestry trees

Posted: 5 Mar 2014 1:28PM GMT
Classification: Query
Edited: 5 Mar 2014 1:39PM GMT
You should have a back-up of every tree file, a back-up is automatically created, these files have "auto-backup" in the title.

If the original is corrupted, then the auto-backup of it should be used. Do you use any device to back-up your machine data? That's also another source for an uncorrupted file.

Do you know if the tree file created on FTMM(2010) was ok before you attempted to open it in FTM for Mac3?

Do you have a corresponding file (same name tree) on ACOM?

Here's what I would attempt first.

1- If FTM for Mac3 is signed-on to your ACOM account, sign-off and quit the program.

2- If FTMM(2010) is signed-on to your ACOM account, sign-off and quit the program.

3- Perform a permissions repair on you machine. I don't know what OS your machine is using, but it's pretty simple and quick, the directions to do this are on the Apple site, search "disk utility" in whatever you OS is.

4- Once your machine has rebooted from the permissions repair, open FTM for Mac3.
-Pull down the FILE (next to Family Tree Maker 3, the very top of your screen) menu, select OPEN. All the tree files and back-ups created by (any version) FTM should be in a list. Select the file you want to open, I would first try the auto-backup file of the tree you were having problems with.

If that doesn't work, come back and we'll try something else.
SubjectAuthorDate Posted
Mary Jo Nelse... 2 Mar 2014 7:11PM GMT 
daciodan 2 Mar 2014 9:12PM GMT 
Mary Jo Nelse... 5 Mar 2014 7:43PM GMT 
daciodan 5 Mar 2014 8:28PM GMT 
Mary Jo Nelse... 6 Mar 2014 5:19PM GMT 
benrymnd 23 Mar 2014 1:58PM GMT 
benrymnd 23 Mar 2014 5:41PM GMT 
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